Starlink Enterprise Account Lead (Government)

Who you are

You have a proven track record in account management, particularly within the government sector, and possess a deep understanding of customer service principles. Your ability to build relationships and manage expectations is exceptional, allowing you to effectively communicate customer feedback to internal teams. You thrive in a fast-paced environment and are committed to ensuring customer satisfaction throughout the entire account lifecycle.

Desirable

Experience in the telecommunications or satellite industry is a plus, as is familiarity with government contracting processes. You are adept at problem-solving and can navigate complex situations with ease, ensuring that customer needs are met promptly and effectively.

What you'll do

As the Starlink Enterprise Account Lead for Government, you will act as the primary point of contact for government clients, overseeing the onboarding process and ensuring that all contract terms are fulfilled. You will be responsible for delivering exceptional customer service, addressing any issues that arise, and maintaining strong relationships with your clients. Your role will involve collecting and communicating customer feedback to influence product development and improve service offerings. You will also focus on long-term retention and growth of accounts, working closely with internal teams to align customer needs with company capabilities.

What we offer

At SpaceX, you will be part of a mission-driven organization that is pushing the boundaries of technology and innovation. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. Join us in our quest to make life multi-planetary and be part of a team that is shaping the future of space exploration.