Technical Support Advisory

Who you are

You are a service delivery focused subject matter expert with a strong background in technical support. You have experience in providing in-depth technical expertise for various products and services, ensuring that frontline engineers and delivery partners are technically ready and compliant with processes. You thrive in collaborative environments and are dedicated to achieving superior customer satisfaction through effective support strategies.

You understand the importance of leveraging AI technology to enhance customer experiences and are passionate about helping customers maximize their investments in Microsoft products. Your ability to communicate complex technical concepts clearly and effectively makes you a trusted advisor for both customers and internal teams.

Desirable

Experience in a similar role within the tech industry is a plus. Familiarity with Microsoft’s product portfolio and a strong understanding of customer service principles will set you apart. You are adaptable and open to continuous learning, always seeking to improve your skills and knowledge in the ever-evolving tech landscape.

What you'll do

In this role, you will be responsible for ensuring that frontline support staff are equipped with the necessary technical knowledge and skills to assist customers effectively. You will collaborate with various teams to drive alignment and execution of support processes, ensuring that customer expectations are consistently exceeded. Your expertise will be crucial in identifying areas for improvement in service delivery and implementing best practices.

You will engage with customers to understand their needs and challenges, providing tailored support solutions that enhance their experience with Microsoft products. Your role will involve analyzing support metrics and feedback to continuously refine and optimize support strategies, ensuring that the team is always prepared to meet customer demands.

You will also play a key role in training and mentoring new support staff, sharing your knowledge and expertise to foster a culture of excellence within the team. By driving technical readiness and compliance, you will help build trust and confidence in Microsoft’s support services, ultimately contributing to customer success and satisfaction.

What we offer

At Microsoft, you will be part of a diverse and inclusive team that values collaboration and innovation. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will have access to cutting-edge technology and resources that empower you to make a meaningful impact on customer experiences. Join us in our mission to accelerate AI transformation and help customers achieve more with Microsoft.