Account Strategist, Engage, Google Customer Solutions (English, Japanese)

Who you are

You have a Bachelor's degree or equivalent practical experience and at least 2 years of experience in business, advertising, sales, marketing, consulting, digital ads, media, or a similar field. You are fluent in both English and Japanese, enabling you to effectively communicate in this customer-facing role. Your experience includes working with advertisers, agencies, or clients, and you have a proven ability to influence C-level stakeholders. You possess a strong background in advertising sales, media account management, and achieving goals that drive client growth. Your expertise extends to consulting, entrepreneurship, or digital marketing, where you have executed multi-quarter strategies. You have a solid understanding of Google Ads and traditional and online marketing strategies, allowing you to strategically assess and solve client needs through effective sales techniques, including questioning, objection handling, and competitive selling. You are adept at leveraging data to uncover insights that support proposals and analyze impact.

What you'll do

In this role, you will be responsible for building trusted relationships with customers, uncovering their business needs, and translating them into powerful solutions to achieve their most ambitious goals. You will identify key customer stakeholders, including C-level executives and business owners, to support customer business objectives and annual digital marketing plans. Your responsibilities will include conducting outbound calls to establish relationships and working with existing Google Ads customers to generate growth and improve customer success. You will assess and solve customer needs using various techniques, ensuring that you deliver extraordinary and incremental outcomes for both Google and your customers. You will act like an owner, moving with velocity through change and finding innovative and strategic ways to maximize customer success.

What we offer

At Google, you will be part of a team that is dedicated to helping businesses of all shapes and sizes grow through unparalleled advertising solutions. You will have the opportunity to work in a dynamic environment where your contributions will directly impact customer success. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in shaping the future of digital marketing and making a difference for our clients.