Senior CRM Specialist

Who you are

You have at least 5 years of experience in CRM management, demonstrating a strong ability to develop and execute data-driven strategies that enhance customer engagement and retention. Your expertise in CRM software allows you to create personalized communication strategies that resonate with users. You are proficient in Google Analytics and SQL, enabling you to analyze customer data effectively and derive actionable insights. You understand the importance of multi-channel communication, including email, app notifications, and web banners, and you have a proven track record of optimizing these channels for maximum impact. You are adaptable and open to feedback, thriving in a dynamic environment where you can take ownership of your projects and drive meaningful results. You are passionate about customer experience and are committed to ensuring that every interaction is relevant and impactful.

What you'll do

As a Senior CRM Specialist at Catawiki, you will take ownership of our global CRM strategy, ensuring that our communications are timely and relevant. You will activate new users and guide them towards becoming active participants in our marketplace. Your role will involve reactivating dormant users through targeted strategies that personalize their experience. You will work closely with cross-functional teams to drive conversion rates from visitors to bidders and submitters, focusing on both demand and supply sides. You will analyze customer behavior and engagement metrics to continuously refine our CRM initiatives. Your insights will help shape our marketing campaigns and improve customer journeys. You will also collaborate with the marketing team to ensure that our messaging aligns with our brand values and resonates with our audience. Your contributions will be vital in helping Catawiki achieve its mission of becoming the world's most popular destination for special objects.

What we offer

Catawiki offers a vibrant work environment where creativity and innovation are encouraged. You will be part of a diverse team that values collaboration and open communication. We provide opportunities for professional growth and development, allowing you to expand your skills and advance your career. Our commitment to sustainability and diversity means you will be contributing to a company that cares about its impact on the world. We offer competitive compensation and benefits, ensuring that you are rewarded for your contributions to our mission. Join us on this exciting journey and help shape the future of our unique marketplace.