Business Travel Consultant - German - Start Date: March 2026

Who you are

You are a dedicated professional with a strong focus on customer satisfaction — you thrive in customer-facing roles and understand the importance of effective communication. Your ability to multitask and resolve urgent matters quickly makes you an asset to any team. You are comfortable using various tools, including Gmail, Zendesk, and Salesforce, to provide top-tier support. Your empathetic attitude and professional demeanor ensure that you deliver an exceptional customer experience.

Desirable

Experience in the travel industry or customer support is a plus, but your willingness to learn and adapt is what truly matters. You are flexible and can work rotating shifts, demonstrating your commitment to meeting customer needs at all times.

What you'll do

As a Business Travel Consultant at TripActions, you will be the frontline support for our users, providing assistance via chat, calls, and emails. You will maintain up-to-date knowledge on suppliers, destinations, and systems to accurately handle hotel, flight, car, and rail bookings. Your role will involve guiding customers in self-service options on the Navan platform and app, ensuring they have the tools they need to manage their travel effectively. You will respond promptly to inquiries, meeting SLA expectations while following company and customer policies to ensure global compliance.

You will also participate in team meetings to discuss products, suppliers, and industry updates, providing valuable feedback to stakeholders on goal progress and key processes. Your insights will help enhance our customer-facing and internal platforms, directly impacting daily operations and traveler experiences.

What we offer

At TripActions, we believe in empowering our employees and providing them with the tools they need to succeed. You will have the opportunity to work in a fast-growing team that values innovation and collaboration. We encourage you to apply even if your experience doesn't match every requirement, as we are looking for individuals who are eager to learn and grow within the company. Join us in making travel seamless and empowering for our users.