Senior Strategic Account Executive - Public Sector

Who you are

You have a proven track record in sales, particularly in the public sector or nonprofit space — your experience includes building and managing relationships with key stakeholders and decision-makers. You understand the unique challenges faced by nonprofits and social enterprises and are passionate about helping them leverage technology to achieve their missions.

Your strategic thinking skills are top-notch — you can analyze market trends and customer needs to refine acquisition strategies that drive growth. You are comfortable negotiating contracts and managing complex customer relationships, ensuring that both Twilio and its clients achieve their goals.

You thrive in a remote-first environment, demonstrating strong communication and collaboration skills — you can effectively work with cross-functional teams, including sales, finance, and product, to deliver exceptional value to customers. Your ability to adapt and respond to changing circumstances makes you a valuable asset to any team.

Desirable

Experience working with AI technologies or understanding their applications in the nonprofit sector would be a plus. Familiarity with Twilio's products and services can help you hit the ground running and make an immediate impact.

What you'll do

In this role, you will be responsible for developing and executing strategies to acquire new customers in the public sector — you will identify and engage with influential nonprofits and social enterprises, building relationships that lead to long-term partnerships. You will work closely with the sales and finance teams to refine Twilio.org's customer acquisition strategy, ensuring alignment with overall business objectives.

You will negotiate contracts and manage customer relationships, ensuring that clients receive the support they need to effectively use Twilio's solutions. Your role will involve regular communication with clients to understand their needs and challenges, providing insights that help shape product development and service offerings.

You will also track and report on key performance metrics, using data to inform your strategies and drive continuous improvement. Collaborating with internal teams, you will contribute to the development of marketing materials and resources that support customer engagement and education.

What we offer

Twilio is committed to fostering a diverse and inclusive workplace, where all employees feel valued and empowered. We offer competitive compensation packages, including salary and benefits that reflect your skills and experience. As part of our remote-first culture, you will have the flexibility to work from anywhere in the United States, allowing you to balance your professional and personal life effectively.

Join us at Twilio, where you can make a meaningful impact on the world by helping nonprofits and social enterprises leverage technology to achieve their missions. We encourage you to apply even if your experience doesn't match every requirement — your unique perspective could be just what we need.