Senior Technical Support Engineer, Developer Platform

Who you are

You have a strong background in technical support, ideally with experience in developer platforms or cloud services. You are empathetic and curious, always eager to learn and help others succeed. Your communication skills are top-notch, allowing you to explain complex technical concepts in a way that is easy for customers to understand. You thrive in a collaborative environment and enjoy working with developers to solve their challenges. You are familiar with Cloudflare's products and understand the importance of performance and security in web applications. You are committed to building a diverse and inclusive team and believe in the mission of creating a better Internet.

What you'll do

As a Senior Technical Support Engineer for the Developer Platform, you will be the first point of contact for developers using Cloudflare's products. You will troubleshoot issues and provide guidance on best practices to ensure that customers can effectively utilize the platform. You will work closely with the engineering team to escalate and resolve complex technical issues. Your role will involve creating documentation and resources to help customers navigate the platform more easily. You will also participate in training sessions to enhance your knowledge and skills, ensuring you stay up-to-date with the latest developments in Cloudflare's offerings. You will engage with customers through various channels, including email, chat, and forums, providing timely and effective support. Your contributions will directly impact customer satisfaction and the overall success of Cloudflare's developer community.

What we offer

Cloudflare offers a dynamic work environment where you can grow your skills and advance your career. You will have the opportunity to work with a diverse team of professionals who are passionate about technology and customer service. The company values work-life balance and provides flexible working arrangements. You will receive competitive compensation and benefits, including health insurance and opportunities for professional development. Cloudflare is committed to fostering an inclusive culture where everyone can thrive and contribute to the mission of building a better Internet.