The luxury fashion platform connecting creators and consumers
FARFETCH is a leading luxury fashion platform headquartered in London, connecting consumers with over 1,400 major brands in the luxury goods market. With a strong online presence reaching customers in 190 countries, FARFETCH has raised $707.5 million in funding across multiple rounds, positioning it...
FARFETCH offers comprehensive benefits including medical, dental, and vision insurance with a flexible spending account, a 401K plan with company matc...
FARFETCH stands out in the luxury fashion industry by being an early mover in digital shopping for high-priced goods. The company embraces innovation ...
Farfetch • PT Lisboa, Portugal
Farfetch is seeking a Workforce Support Specialist to optimize operational resources and manage staffing levels in real-time. This role requires strong organizational skills and the ability to engage with operational leaders to ensure customer satisfaction.
You have experience in workforce management and are skilled in optimizing operational resources to meet business needs. You understand the importance of real-time management and can effectively handle staffing levels across multiple sites and channels. You are a proactive communicator, able to engage with operational leaders and provide recommendations for operational excellence. You thrive in a collaborative environment and are committed to delivering exceptional customer experiences.
As a Workforce Support Specialist at Farfetch, you will report to the Workforce Management Lead and be responsible for omnichannel management in real-time. Your primary focus will be on ensuring that staffing levels align with customer and business needs. You will generate, validate, and publish Customer Excellence Schedules while maximizing labor efficiency. Additionally, you will manage real-time queues and short-term planned workforce across various sites and markets. Your role will involve engaging with operational leaders and support teams, providing guidance and recommendations to enhance operational performance.
Farfetch offers a vibrant work environment in Lisbon, located within the Sítio co-working space network. You will be part of a team that values operational excellence and customer satisfaction. The company is committed to creating seamless and memorable luxury experiences for customers worldwide. You will have the opportunity to grow within a leading global marketplace in the luxury fashion industry, contributing to a dynamic and innovative team.
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