Streamlining construction management for every project
Fieldwire is a leading field management solution for construction teams, headquartered in SoMa, San Francisco, CA. With over 1 million projects powered globally, including commercial and residential builds, Fieldwire has raised $41.2 million in funding to enhance its cloud-based platform. The compan...
Fieldwire offers flexible work-from-home opportunities, comprehensive health insurance, and monthly commuter benefits. Employees enjoy catered lunches...
Fieldwire fosters a culture focused on transforming the construction industry through technology adoption. The company emphasizes collaboration among ...
Fieldwire • Pune, India (Hybrid)
Fieldwire is seeking a Customer Operations Specialist to join their team in Pune. You'll be part of a company focused on improving productivity and safety in the construction industry. This role is ideal for those looking to start their career in customer operations.
You are eager to start your career in customer operations and are excited about the opportunity to work with a leading company in the construction industry. You possess strong communication skills and are comfortable engaging with customers to ensure their needs are met. You thrive in a collaborative environment and are ready to contribute to a team that values innovation and operational excellence. You are adaptable and willing to learn, understanding that the construction industry is evolving and requires a proactive approach to customer service.
Experience in customer service or operations is a plus, but not required. A background in construction or technology can be beneficial, as it will help you understand the products and services offered by Fieldwire. You are open to feedback and eager to develop your skills in a supportive environment.
As a Customer Operations Specialist, you will be responsible for assisting customers with their inquiries and ensuring they have a positive experience with our products. You will work closely with the customer success team to address any issues and provide solutions that enhance customer satisfaction. Your role will involve coordinating with various departments to ensure that customer feedback is communicated effectively and that any necessary changes are implemented. You will also participate in training sessions to deepen your understanding of our software and services, enabling you to provide informed support to our users.
Fieldwire offers a hybrid work environment, allowing you to balance your time between the office and remote work. You will be part of a culture that values care, performance, and innovation, recognized as a Great Place to Work in 2024. We provide competitive rewards and comprehensive career development opportunities to ensure your success is our priority. Join us in building a better future in the construction industry, where your contributions will make a real impact.
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