Effortless payments for every business in Europe
Mollie, headquartered in Amsterdam, is a leading payment service provider that simplifies payment integration for over 120,000 businesses, including Deliveroo, Unicef, and Acer. With $912.8 million raised in Series B funding, Mollie launched Mollie Capital in the UK, offering SME merchants quick fun...
Mollie offers a range of benefits including a MacBook, noise-cancelling headphones, 25 holiday days, and 20 days working from abroad. Employees also e...
Mollie fosters a culture focused on innovation and efficiency, leveraging AI-driven solutions like MollieGPT for customer support. The company values ...
Mollie • Amsterdam
Mollie is seeking a Customer Success Manager to build strong relationships with their largest Dutch customers. You'll drive customer retention and account growth through a data-driven approach. This role requires excellent relationship management skills and a strategic mindset.
You have a proven track record in customer success or account management, ideally within the fintech or technology sector — your experience has equipped you with the skills to build strong, long-term relationships with clients and understand their unique needs. You are data-driven, using analytics to monitor account performance and identify opportunities for growth — your ability to turn customer challenges into actionable insights is key to your success. You thrive in a fast-paced environment and are comfortable working with cross-functional teams to deliver tailored solutions that help businesses thrive. You possess excellent communication skills, allowing you to effectively convey complex ideas and strategies to both clients and internal stakeholders. You are proactive and take the initiative to anticipate customer needs, ensuring that they receive the best possible service and support. You are passionate about helping businesses succeed and are excited about the role of technology in transforming finance.
As a Customer Success Manager at Mollie, you will serve as the trusted advisor for our largest Dutch customers, ensuring their success with our platform. You will be responsible for driving customer retention and adoption, measuring your impact through account growth and satisfaction metrics. You will build strong relationships with clients, understanding their business goals and challenges, and delivering tailored solutions that meet their needs. You will use a data-driven approach to monitor account performance, identifying trends and opportunities for improvement. You will collaborate closely with internal teams, including product and engineering, to advocate for customer needs and ensure that our solutions align with their expectations. You will conduct regular check-ins with clients to assess their satisfaction and gather feedback, using this information to enhance their experience with our platform. You will play a key role in onboarding new customers, guiding them through the implementation process and ensuring they are set up for success from day one. You will contribute to Mollie's growth mission by identifying upsell opportunities and helping clients maximize the value they receive from our services.
At Mollie, we offer a dynamic work environment where you can make a real impact on the future of fintech. You will have the opportunity to work with a talented and ambitious team that is dedicated to delivering exceptional service to our clients. We believe in fostering a culture of collaboration and innovation, where your ideas and contributions are valued. We provide competitive compensation and benefits, along with opportunities for professional development and growth within the company. Join us in our mission to make payments and money management effortless for businesses across Europe.
Apply now or save it for later. Get alerts for similar jobs at Mollie.
