Technical Support Engineer - Infrastructure & Cloud

Who you are

You are a self-motivated individual who thrives on challenges and enjoys rolling up your sleeves to help realize Confluent's enormous potential. You understand the importance of collaboration and are eager to contribute to a diverse team that values different perspectives. Your experience in technical support or engineering has equipped you with the skills to effectively communicate with customers and resolve their issues. You have a deep understanding of software development and operations, particularly in relation to data streaming technologies.

Desirable

Experience with Apache Kafka is a significant advantage, as it allows you to provide specialized support to customers using Confluent's platform. Familiarity with cloud services and infrastructure will also enhance your ability to assist clients effectively. You are someone who is not afraid to ask hard questions and provide honest feedback, contributing to a culture of continuous improvement.

What you'll do

In this role, you will work directly with customers to resolve a wide range of issues related to their Confluent deployments. Your expertise will be crucial in identifying and addressing critical business challenges, ensuring that clients can fully leverage the capabilities of the Confluent platform. You will contribute to process development within a small team, helping to lay the foundation for future growth and success. Your ability to communicate technical concepts clearly will be essential as you collaborate with both client services and engineering teams.

You will also be responsible for documenting solutions and best practices, creating a knowledge base that can be utilized by your colleagues and customers alike. Your role will involve troubleshooting complex issues, providing timely resolutions, and ensuring customer satisfaction. You will have the opportunity to engage with various stakeholders, gathering feedback to improve the overall customer experience.

What we offer

At Confluent, we pride ourselves on fostering an inclusive and collaborative work environment. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a team that values diverse perspectives and encourages innovative thinking. As we continue to grow, you will have the chance to shape your career path and take on new challenges within the organization. Join us in rewriting how data moves and what the world can do with it.