Associate Customer Success Advisor

Who you are

You are an enthusiastic individual eager to begin your career in customer success. You possess strong communication skills and a desire to help customers achieve their goals. You understand the importance of customer satisfaction and are ready to advocate for their needs within the organization. You are a team player who enjoys collaborating with various departments to ensure a seamless customer experience. You are detail-oriented and can manage multiple accounts while maintaining a focus on customer health and retention. You are open to learning and growing within the company, embracing feedback and opportunities for professional development.

What you'll do

In this role, you will maintain a portfolio of accounts, ensuring low churn and high adoption rates. You will collaborate with cross-functional teams to guide customers through their journey, ensuring they receive the support they need to maximize product utilization. You will work closely with customers to identify additional business opportunities, helping them meet new needs and upsell into existing accounts. You will also be responsible for identifying customer issues and coordinating with internal technical and support teams to develop effective resolution plans. Your focus will be on driving customer satisfaction and enabling them to realize the full value of Vonage's cloud communications solutions.

What we offer

At Vonage, we are committed to supporting the growth and development of our employees. You will have access to training and resources that will help you advance your career in customer success. We foster a collaborative work environment where your contributions are valued, and you can make a real impact on our customers' experiences. Join us and be part of a team that is dedicated to innovation and excellence in cloud communications.