Account Manager

Who you are

You have a strong background in account management, with a proven track record of successfully renewing and upselling existing customers. You thrive in a performance-based environment and are motivated by achieving and exceeding targets. Your ability to build and maintain relationships with clients is exceptional, and you understand the importance of customer satisfaction in driving retention. You are adaptable and can navigate the challenges of a fast-paced atmosphere, ensuring that you meet the needs of your clients effectively. You are a team player who collaborates well with others to achieve common goals and contribute to the overall success of the organization.

Desirable

Experience in a technology or SaaS company is a plus, as it gives you a deeper understanding of the solutions offered and how they can benefit clients. Familiarity with customer success metrics and strategies will help you excel in this role. A background in sales or business development can also be beneficial, as it complements the account management responsibilities.

What you'll do

In this role, you will be responsible for managing a portfolio of existing customers, ensuring their ongoing success with TrustArc's solutions. You will work closely with clients to understand their needs and challenges, providing them with the support and resources necessary to achieve their goals. Your focus will be on renewing contracts and identifying opportunities for upselling additional services that can enhance their experience. You will collaborate with internal teams to ensure that customer feedback is communicated effectively and that any issues are resolved promptly. Your ability to analyze customer data and metrics will help you identify trends and areas for improvement, allowing you to proactively address client needs.

What we offer

TrustArc values its employees and offers a supportive work environment where you can thrive. You will have access to ongoing training and development opportunities to enhance your skills and advance your career. The company promotes a culture of collaboration and innovation, encouraging you to share your ideas and contribute to the team's success. Competitive compensation and benefits packages are provided, reflecting the value placed on your contributions to the organization. Join TrustArc and be part of a team that is dedicated to delivering exceptional customer experiences and driving business growth.