AB Onsite Buying Experience team delivers the end-to-end Amazon store experience for Amazon Business customers including 1) discovery of products and business benefits via search, navigation, and the business homepage, 2) setting purchase controls to manage their buyers’ experience, 3) finalizing purchase from detail page, lists, cart and checkout and 4) post purchase experiences. The team delivers best-in-class mobile experience and generative AI powered procurement experiences for Amazon Business customers. Our vision is to offer organizations of all sizes a personalized, seamless, and efficient procurement experience across website and mobile surfaces globally.
We are looking for a senior product leader to own the innovation and growth in one or more feature areas within the charter with innovative, relevant and personalized solutions tailored to user personas within businesses. This product leader sets a long-term vision for the assigned area, ensures alignment with overall Amazon Business vision and creates and executes the roadmap to improve customer experience with new features and experiments.
The successful candidate will be a person who enjoys and excels in dealing with significant ambiguity and has keen interest in business procurement experience that is vastly complex with multiple user roles, groups, entities, and thousands of users for each customer. He/she will possess strong analytical capabilities, stellar verbal and written communication skills, thorough understanding of e-commerce consumer behavior and purchase funnels, and drive to rapidly test/learn/iterate mentality. The product leader also brings strong collaborative skills and ability to engage leaders from technical teams, go-to-market teams (sales, customer support, and professional services), and UX/customer research teams to communicate and/or draw insights on customer needs/pain points and drive consensus on investments.
Key job responsibilities
1. Execute on the current roadmap and constantly evaluate the prioritization to make maximum impact of available bandwidth.
2. Define three year product vision for the assigned areas that is a complement to the overall AB vision to serve different customer segments - from SMBs to Enterprises - on both desktop and mobile.
3. Create a roadmap that meets current and future requirements for Amazon Business customer segments, such as enterprise, SMB and Micro segments.
4. Work with other product managers in Amazon Business to ensure their roadmap and vision are aligned with a focus on cohesive experiences and reusable UX components/patterns. Own Northstar metrics for assigned feature area(s).
5. Work with engineering teams to build scalable solutions that enable rapid experimentation and incremental optimization on a continuous basis once the initial solutions are delivered.
6. Partner closely with other AB feature teams, go-to-market teams, UX/customer research teams, and Retail teams to deliver features in the assigned feature areas within the buying journey.
7. Be the interface and subject matter expert for your assigned feature areas, create and nurture relationships with other AB feature teams and retail teams.
8. Contribute to tech strategy of your features and provide guidance to tech teams to come up with future-proof designs.
9. Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
- 5+ years of technical product or program management experience- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- Experience in building and driving adoption of new tools
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