Team Lead, Community Defense

Who you are

You have a proven track record in leadership roles, ideally with experience in operations or customer service management. You excel at problem-solving and are passionate about improving processes and team performance. Your ability to build relationships and communicate effectively with stakeholders is key to your success. You thrive in a fast-paced environment and are adept at managing multiple priorities while maintaining a focus on quality and productivity metrics. You understand the importance of data-driven decision-making and are comfortable using metrics to guide your team's performance. You are committed to fostering a positive team culture and supporting your agents in delivering exceptional service.

What you'll do

As a Team Lead on the Community Defense team, you will oversee the daily operations of frontline agents, ensuring they provide the highest quality care to Dashers. You will be responsible for managing team performance, setting clear expectations, and driving accountability. Your role will involve monitoring day-to-day quality and response times, identifying areas for improvement, and implementing best practices to enhance efficiency. You will act as a main point of escalation for complex issues, working closely with stakeholders to resolve escalations and improve service delivery. Additionally, you will be involved in training and developing your team, helping them to grow in their roles and achieve their professional goals. You will collaborate with other departments to align on operational strategies and ensure a seamless experience for all users of the DoorDash platform.

What we offer

At DoorDash, we offer a dynamic work environment where you can make a significant impact on our operations. You will have the opportunity to work with a talented team focused on delivering exceptional service to our customers, Dashers, and merchants. We provide competitive compensation and benefits, along with opportunities for professional development and career growth. Join us in our mission to improve the quality of DoorDash operations and enhance the experience for all stakeholders involved.