Transforming physical operations with IoT technology
Samsara is a leading IoT company headquartered in the Design District of San Francisco, CA, specializing in digitizing physical operations across various industries, including transportation, logistics, and construction. With over 1,000 employees and a successful $805 million IPO, Samsara has raised...
Samsara offers competitive salaries, equity options, generous PTO policies, remote work flexibility, and comprehensive health benefits, including pare...
Samsara fosters a culture focused on innovation and technology, aiming to transform underserved operational sectors with IoT and AI solutions. The com...
Samsara • Remote - Mexico
Samsara is seeking a Technical Support Engineer to provide exceptional hardware and software support to customers. You'll collaborate with a Tier 2 support team to resolve complex issues. This role requires experience in technical support and problem-solving skills.
You have experience in technical support, ideally with a background in software and hardware troubleshooting. You are skilled at resolving complex customer issues and have a collaborative mindset, working effectively with other support engineers across various locations. Your communication skills are strong, allowing you to convey technical information clearly to customers and team members alike. You are detail-oriented and have a passion for helping customers succeed with their technology solutions.
Experience with Internet of Things (IoT) technologies or related fields is a plus. Familiarity with customer support tools and ticketing systems will enhance your ability to provide timely assistance. You are adaptable and can thrive in a fast-paced environment, continuously learning and improving your skills.
As a Technical Support Engineer at Samsara, you will be responsible for delivering world-class support to our customers. You will troubleshoot and resolve complex hardware and software issues, ensuring customer satisfaction and operational efficiency. You will collaborate with cross-functional teams to improve support processes and share knowledge with your peers. Your role will involve documenting solutions and contributing to the knowledge base to enhance the overall support experience. You will also participate in training sessions to stay updated on product features and enhancements, enabling you to provide the best possible support.
At Samsara, you will be part of a dynamic team that is shaping the future of physical operations through innovative technology. We offer a supportive work environment where you can grow your skills and advance your career. You will have the opportunity to work remotely, providing flexibility in your work-life balance. Our company culture emphasizes collaboration, continuous learning, and a commitment to customer success. Join us in making a positive impact on industries that are vital to our global economy.
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