Sr. Technical Program Manager

Who you are

You have a proven track record in technical program management, with experience leading cross-functional teams to deliver complex projects. Your ability to communicate effectively with stakeholders at all levels ensures that everyone is aligned and informed throughout the project lifecycle. You thrive in environments where you can leverage your organizational skills to manage multiple initiatives simultaneously, always keeping the customer experience at the forefront of your efforts.

You possess a strong understanding of digital solutions and how they can be utilized to enhance customer engagement. Your analytical mindset allows you to assess project performance and identify areas for improvement, ensuring that the solutions you deliver not only meet but exceed customer expectations. You are adaptable and open to feedback, always looking for ways to refine processes and enhance team collaboration.

Your experience in the tech industry has equipped you with the knowledge to navigate the complexities of product development and customer success. You are passionate about leveraging technology to drive business outcomes and are committed to continuous learning and growth in your field. You understand the importance of fostering a positive team culture and are dedicated to mentoring and supporting your colleagues.

Desirable

Experience with AI transformation initiatives is a plus, as is familiarity with Microsoft’s product suite. You may have a background in customer success or consulting, which gives you a unique perspective on how to create value for customers through technology.

What you'll do

As a Senior Technical Program Manager at Microsoft, you will lead the charge in delivering innovative digital customer engagement experiences. You will work closely with various teams within the Customer Experience and Success organization to ensure that new offerings are brought to market effectively and efficiently. Your role will involve orchestrating cross-functional initiatives, aligning teams around shared goals, and driving execution to meet project timelines.

You will be responsible for defining project scopes, setting objectives, and managing resources to achieve desired outcomes. Your ability to analyze data and gather insights will be crucial in making informed decisions that impact customer interactions with Microsoft’s digital solutions. You will also be tasked with identifying opportunities for continuous improvement, ensuring that the solutions you deliver are not only effective but also scalable.

Collaboration will be key in this role, as you will engage with product managers, engineers, and other stakeholders to ensure that projects are aligned with business objectives. You will facilitate meetings, provide updates, and gather feedback to keep everyone informed and engaged throughout the project lifecycle. Your leadership will inspire your team to strive for excellence and deliver high-quality results.

What we offer

Microsoft offers a dynamic work environment where innovation and collaboration are at the core of our culture. You will have the opportunity to work on impactful projects that drive customer success and contribute to the overall mission of empowering every person and organization on the planet to achieve more. We provide competitive compensation and benefits, along with opportunities for professional development and growth within the company. Join us and be part of a team that is dedicated to making a difference in the world through technology.