Community Success Agent

Who you are

You are a dedicated customer service professional with a passion for helping others. You thrive in a remote environment and are comfortable communicating with users from diverse backgrounds. Your experience in customer support has equipped you with the skills to understand user needs and provide effective solutions. You are fluent in German and have a strong desire to contribute to the financial technology space. You are hardworking and committed to delivering exceptional service to enhance user experiences. You understand the importance of community engagement and are eager to be part of a team that is shaping the future of finance.

What you'll do

As a Community Success Agent at SwissBorg, you will be the first point of contact for our users, assisting them with inquiries and providing guidance on our investment platform. You will engage with users through various channels, ensuring they have a seamless experience while using our app. Your role will involve understanding user feedback and relaying it to the team to help improve our services. You will also assist in onboarding new users, helping them navigate the features of our app and answering any questions they may have. Your contributions will play a vital role in fostering a positive community atmosphere and ensuring user satisfaction. You will collaborate with other team members to develop strategies for enhancing user engagement and retention. You will be part of a dynamic team that is passionate about transforming the way people manage their wealth.

What we offer

At SwissBorg, we offer a unique opportunity to be part of a rapidly growing company in the fintech space. You will work in a supportive and collaborative environment where your contributions are valued. We provide flexible working arrangements, allowing you to work remotely while being part of a global team. You will have the chance to grow your skills and advance your career in a company that is at the forefront of financial technology. We believe in empowering our employees and providing them with the tools they need to succeed. Join us in revolutionizing the world of finance and making a meaningful impact on our users' lives.