Senior IT Engineer

Who you are

You have extensive experience in IT support, particularly in managing macOS and Windows environments. Your expertise ensures optimal performance, security, and scalability of IT infrastructure, making you a key player in the organization. You are well-versed in identity and access management, having overseen configurations for Okta to facilitate seamless single sign-on (SSO) and multi-factor authentication (MFA) across various applications. Your skills in device management are complemented by your proficiency in using Jamf Pro for deploying and securing Mac devices, implementing best practices for device lifecycle management. You also have experience with Microsoft Intune policy management, ensuring that all devices comply with organizational standards. Your familiarity with collaboration tools, particularly Google Workspace applications, allows you to support teams effectively and enhance productivity.

Desirable

You thrive in a fast-paced environment and are eager to learn new technologies that can improve IT operations. Your proactive approach to problem-solving and your ability to communicate effectively with both technical and non-technical team members make you an invaluable asset. You are passionate about leveraging technology to empower teams and improve workflows, and you understand the importance of maintaining a secure and efficient IT environment.

What you'll do

In this role, you will lead the management and maintenance of Cresta's predominantly macOS-based IT infrastructure. You will ensure that all systems are running smoothly and securely, addressing any issues that arise promptly. Your responsibilities will include overseeing identity and access management, configuring Okta for SSO and MFA, and managing device security through Jamf Pro. You will also implement Microsoft Intune policies to maintain compliance across all devices. Additionally, you will support the use of Google Workspace applications, helping teams maximize their productivity and collaboration.

You will work closely with cross-functional teams to identify and resolve IT-related challenges, providing technical support and guidance as needed. Your role will involve regular monitoring of system performance and security, ensuring that all IT operations align with best practices and organizational goals. You will also be responsible for documenting IT processes and procedures, contributing to the overall knowledge base of the team.

What we offer

Cresta offers a dynamic work environment where innovation and collaboration are at the forefront. As a remote team member, you will have the flexibility to work from anywhere in the United States while being part of a mission-driven organization. We value your contributions and provide opportunities for professional growth and development. Join us in revolutionizing the workforce with AI and making a meaningful impact in the contact center industry.