Program Manager - Email Operations

Who you are

You have a proven track record in program management, particularly in operational roles that require a keen eye for detail and a strategic mindset. Your experience includes managing high-volume email campaigns and optimizing processes to enhance efficiency. You thrive in collaborative environments and are adept at working with cross-functional teams to achieve common goals. You understand the importance of governance frameworks and are skilled at implementing systematic improvements that drive results. Your ability to analyze data and derive actionable insights is a key strength, allowing you to make informed decisions that benefit the organization. You are passionate about creating exceptional customer experiences and are committed to delivering high-quality outcomes.

Desirable

Experience in email marketing or digital marketing is a plus, as is familiarity with automation tools and marketing technologies. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining focus on strategic objectives. A background in project management methodologies will also be beneficial in this role.

What you'll do

As the Program Manager for Email Operations at Qualtrics, you will be responsible for transforming our email marketing efforts into a strategic growth engine. You will lead initiatives aimed at improving operational efficiency and effectiveness, ensuring that our email campaigns are executed flawlessly. Your role will involve collaborating with various teams to identify bottlenecks in the current processes and implementing solutions that streamline operations. You will also be tasked with developing and maintaining governance frameworks that ensure compliance and best practices in email marketing.

In addition to process improvements, you will drive automation initiatives that allow the email marketing team to focus on strategic consultation rather than operational tasks. You will analyze campaign performance data to identify trends and insights that inform future strategies. Your ability to communicate effectively with stakeholders at all levels will be crucial as you advocate for necessary changes and improvements.

What we offer

At Qualtrics, you will be part of a dynamic team that values innovation and collaboration. We offer a supportive work environment where you can grow your skills and advance your career. You will have access to resources and tools that empower you to succeed in your role. Our culture encourages creativity and strategic thinking, allowing you to make a meaningful impact on the organization and our clients. We believe in the importance of work-life balance and offer flexible working arrangements to support your personal and professional goals.