AI Support Engineer - Tokyo

Who you are

You have a strong background in customer support, ideally within a technical environment, and are passionate about helping customers maximize their experience with AI products. You possess excellent problem-solving skills and can navigate complex technical issues with ease. Your communication skills are top-notch, allowing you to interact effectively with customers and internal teams alike. You thrive in a collaborative environment and are eager to contribute to building a pioneering support team in the AI space. You are adaptable and can handle the challenges that come with supporting a diverse range of customers, from startups to large enterprises.

Desirable

Experience in AI or machine learning support is a plus, as is familiarity with technical troubleshooting in software environments. A background in working with cross-functional teams will help you excel in this role, as will any experience in operational process improvement.

What you'll do

In this role, you will be the first point of contact for customers facing technical challenges with OpenAI's products. You will manage support tickets and engage with customers through various channels, including Slack, to troubleshoot and resolve issues. Your goal will be to ensure that customers have a seamless experience and can fully leverage the capabilities of our AI solutions. You will work closely with Sales, Technical Success, and Engineering teams to identify and drive initiatives that enhance product features and reduce bugs. Your contributions will help shape the future of our support operations, aiming for industry-leading response times and service levels. You will also play a key role in gathering customer feedback to inform product improvements and operational strategies.

What we offer

At OpenAI, you will be part of a mission-driven team that is at the forefront of AI technology. We offer a collaborative work environment where your contributions will directly impact customer satisfaction and product success. You will have opportunities for professional growth and development as we build the next generation of AI support. We are committed to providing reasonable accommodations to applicants with disabilities, ensuring that everyone has the opportunity to thrive in our organization. Join us in shaping the future of technology and making a meaningful difference in the world.