Revolutionizing travel management with AI and cloud technology
Navan, headquartered in Palo Alto, CA, is a travel management company that leverages AI and cloud technology to streamline travel and expense processes for businesses. Founded in 2015, Navan has raised $1.2 billion in funding across multiple rounds, including a Series G, and serves notable clients l...
Navan offers flexible vacation policies, comprehensive healthcare, commuter benefits, and a 401k retirement plan. Employees enjoy parental leave, heal...
Navan fosters a unique culture by focusing on AI-driven solutions and 24-hour customer support, setting it apart from competitors. The company emphasi...
Navan • Berlin, Germany
Navan is seeking an Enterprise Customer Success Manager to serve as a trusted advisor for key customers in the DACH region. You'll be responsible for onboarding, training, and ensuring customer satisfaction while working closely with various internal teams. Fluency in German and English is mandatory for this role.
You have a strong background in customer success management, ideally with experience in enterprise-level accounts. You excel at building relationships with C-suite executives and understand the importance of aligning business strategies with customer goals. Your communication skills in both German and English are exceptional, allowing you to engage effectively with diverse stakeholders. You thrive in high-pressure environments and can prioritize tasks efficiently while maintaining attention to detail. You are proactive and bring fresh ideas to the table, always looking for ways to enhance customer satisfaction and retention.
As an Enterprise Customer Success Manager at Navan, you will manage all post-sales activities for enterprise customers, ensuring they receive maximum value from our platform. You will develop trusted advisor relationships with key customers, working closely with their executive teams to align on business strategies and success metrics. Your role will involve conducting product training and onboarding new customers, as well as driving adoption and retention through regular health checks and feedback loops. You will collaborate with your Account Executive counterpart to create joint success plans and will serve as the voice of the customer within the organization, providing insights on how to improve our offerings. You will also manage complex integration cycles and work with various internal teams, including Sales, Support, Marketing, Product, Engineering, and Finance, to ensure a seamless customer experience.
At Navan, we offer a dynamic work environment where you can make a significant impact on our customers' success. You will have the opportunity to work with high-value clients and develop your skills in customer success management. We value innovation and encourage you to bring your ideas to the table. Our team is dedicated to supporting your professional growth and ensuring you have the resources you need to succeed in your role. We believe in fostering a collaborative culture where every team member's contributions are recognized and valued.
Apply now or save it for later. Get alerts for similar jobs at Navan.
