Smart spending solutions for modern teams
Pleo, headquartered in København N, is a leading fintech company that provides smart company cards designed to simplify employee spending and streamline bookkeeping. Founded in 2015, Pleo has raised $431.1 million in funding, achieving unicorn status after a $150 million Series C round in 2021. With...
Employees receive their own Pleo card to eliminate out-of-pocket spending, along with 25 days of holiday plus local public holidays. The company offer...
Pleo fosters a culture focused on efficiency and trust, eliminating the hassle of expense reports and empowering employees with smart spending solutio...
Pleo • Berlin, Madrid, Lisbon
Pleo is seeking a Customer Onboarding Manager to oversee the onboarding process and ensure a seamless experience for customers in the DACH region. This role requires strong collaboration skills and the ability to understand customer requirements.
You are a proactive and detail-oriented individual with experience in customer onboarding or customer success roles. You possess excellent communication skills in both German and English, allowing you to effectively engage with customers and internal teams. You have a knack for understanding customer needs and translating them into actionable onboarding processes. Your ability to manage projects and collaborate with various stakeholders ensures that customers have a smooth transition to using Pleo's solutions. You thrive in a dynamic environment and are excited about the opportunity to contribute to a growing team.
Experience in the fintech or SaaS industry is a plus, as is familiarity with spend management solutions. You are comfortable with technical configurations and can provide support to customers as they navigate the onboarding process. A background in project management or customer relationship management tools would be beneficial.
In this role, you will be responsible for overseeing the onboarding process for new customers in the DACH region. You will collaborate closely with customers to understand their specific requirements and ensure that their needs are met throughout the onboarding journey. Your role will involve configuring the software to align with customer expectations and providing technical support as needed. You will manage the onboarding projects from start to finish, ensuring that timelines are met and that customers feel supported during their transition. You will also work with internal teams to gather feedback and continuously improve the onboarding experience based on customer insights.
Pleo offers a collaborative and inclusive work environment where you can thrive and grow. You will be part of a diverse team that values different perspectives and backgrounds. We provide opportunities for professional development and encourage you to take ownership of your projects. Our culture is built on trust and respect, and we believe in empowering our employees to make a meaningful impact. Join us in our mission to transform spend management for businesses and help them go beyond expectations.
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