Customer Experience Specialist – Bilingual (Fluent in Italian & English) | Cairo, Egypt

Who you are

You are a bilingual professional fluent in both Italian and English, ready to engage with customers and provide exceptional support. Your communication skills are top-notch, allowing you to connect with individuals from diverse backgrounds and cultures. You thrive in a fast-paced environment and are adaptable to the ever-changing nature of the travel industry. You understand the importance of empathy and patience when assisting customers, ensuring they feel valued and understood throughout their journey.

You have a passion for travel and a desire to help others explore the world. Your problem-solving skills enable you to address customer inquiries effectively, providing solutions that enhance their travel experiences. You are detail-oriented and organized, ensuring that all customer interactions are documented accurately and efficiently. You are a team player who enjoys collaborating with colleagues to improve service delivery and customer satisfaction.

Desirable

Experience in customer service or support roles is a plus, as it equips you with the skills needed to handle various customer scenarios. Familiarity with travel-related services or platforms can enhance your ability to assist customers effectively. A positive attitude and a willingness to learn are essential traits that will help you succeed in this role.

What you'll do

As a Customer Experience Specialist at Agoda, you will be the first point of contact for customers seeking assistance with their travel plans. You will respond to inquiries via various communication channels, including phone, email, and chat, ensuring timely and accurate responses. Your role will involve guiding customers through the booking process, addressing any issues they may encounter, and providing information about Agoda's services and offerings.

You will work closely with other team members to ensure a seamless customer experience, sharing insights and feedback to improve service quality. Your ability to empathize with customers will be crucial in resolving complaints and turning negative experiences into positive ones. You will also participate in training sessions to stay updated on Agoda's products and services, ensuring you can provide the best support possible.

What we offer

Agoda offers a dynamic work environment where you can grow your skills and advance your career in the travel industry. You will be part of a diverse team that values collaboration and innovation. We provide comprehensive training to equip you with the knowledge and tools needed to excel in your role. Additionally, you will have access to various employee benefits, including travel discounts and opportunities for professional development. Join us in bridging the world through travel and making a positive impact on our customers' experiences.