Staff Product Engineer, AI

Who you are

You have a strong background in AI technologies and a passion for enhancing customer experiences through innovative solutions. You thrive in collaborative environments and are eager to contribute to the development of cutting-edge AI products. Your experience includes working with advanced AI systems and understanding the nuances of customer service applications. You are driven by results and have a track record of delivering impactful projects that improve user satisfaction. You are excited about the opportunity to be part of a growing team in Berlin, where you can leverage your skills to make a significant impact.

What you'll do

As a Staff Product Engineer at Intercom, you will lead the development of our AI customer service agent, Fin. You will work closely with cross-functional teams to design and implement features that enhance the customer experience. Your role will involve collaborating with product managers and designers to ensure that our AI solutions meet the needs of our users. You will also be responsible for optimizing the performance of our AI systems and ensuring they deliver accurate and timely responses to customer inquiries. Additionally, you will mentor junior engineers and contribute to the overall technical direction of the team.

What we offer

Intercom provides a dynamic work environment where innovation is encouraged. You will have the opportunity to work with some of the brightest minds in the industry and contribute to projects that are shaping the future of customer service. We offer competitive compensation and benefits, as well as opportunities for professional growth and development. Join us in Berlin and be part of a mission-driven company that is transforming customer experiences through AI technology.