The customer communications platform that personalizes engagement
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Intercom is seeking a Software Engineer to help build their AI Customer Service solutions. You'll work on innovative projects that enhance customer experiences. This role requires a strong technical background and a passion for AI-driven solutions.
You are a skilled software engineer with a passion for building innovative solutions that enhance customer experiences. You thrive in a collaborative environment and are eager to contribute to the development of AI-driven customer service technologies. You understand the importance of delivering high-quality software and are committed to continuous improvement in your craft.
Experience with AI technologies or customer service platforms is a plus, as is familiarity with agile development methodologies. You are adaptable and open to learning new technologies that can help drive the company's mission forward.
As a Software Engineer at Intercom, you will be part of a team dedicated to creating cutting-edge AI solutions for customer service. You will collaborate with cross-functional teams to design, develop, and implement features that improve the customer experience. Your work will involve writing clean, maintainable code and participating in code reviews to ensure the highest standards of quality.
You will also have the opportunity to contribute to the architecture of our systems, helping to shape the future of our AI agent, Fin. Your insights will be valuable in optimizing performance and scalability as we continue to grow and serve our global customer base.
Intercom provides a dynamic work environment where you can make a significant impact. You will be part of a diverse team that values collaboration and innovation. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in Berlin and be part of a mission-driven company that is transforming customer service through AI technology.
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