Customer Service Delivery Advocate

Who you are

You have at least 2 years of customer-facing experience, demonstrating your ability to connect with customers and provide exceptional service. You understand the importance of building relationships and are passionate about enhancing the customer experience. You are adaptable and ready to work flexible hours, including weekends, to meet the needs of our customers. You possess strong communication skills, allowing you to effectively convey information and resolve issues. You are a team player who thrives in a collaborative environment and is eager to contribute to the success of your team. You are committed to continuous improvement and are open to feedback to enhance your performance.

What you'll do

As a Customer Service Delivery Advocate at Carvana, you will be the face of our company, delivering happiness to customers during their car-buying journey. You will engage with customers on the driveway, ensuring they have a positive experience from start to finish. You will also participate in local community initiatives, helping to reintroduce happiness into the car-buying process. Your role will involve working various shifts, including mornings and evenings, to accommodate customer needs. You will be responsible for addressing customer inquiries, resolving issues, and providing information about our services. You will play a key role in fostering a positive company culture and promoting our values within the community.

What we offer

At Carvana, we believe in investing in our team members' success. We offer a competitive starting hourly rate of $17/hr, with opportunities for growth based on performance. You can expect to see pay increases every few months as you progress in your role. We provide a supportive environment where you can develop your skills and advance your career. Our benefits include performance-based incentive programs, flexible scheduling, and a commitment to your professional growth. Join us in transforming the car-buying experience and making a positive impact in the lives of our customers.