Have you ever thought about what it takes to detect and prevent fraudulent activity among hundreds of millions of eCommerce transactions across the globe? What would you do to increase trust in an online marketplace where millions of buyers and sellers transact? How would you build systems that evolve over time to proactively identify and neutralize new and growing fraud threats?
Do you enjoy working in an entrepreneurial, fast paced environment, solving complex problems and delivering innovative solutions? Do you like to innovate and simplify?
Our mission in Buyer Risk Preventions (BRP) is to make Amazon.com the safest place to transact online. BRP safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, BRP designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com.
We are seeking a Program Manager in BRP, who will be responsible for facilitating communication and collaboration between departments, teams, and organizations. The candidate will serve as a bridge, connecting and coordinating efforts to ensure process standardization, efficient and informed decision-making, prioritization of business needs and improving collaboration across stakeholders. This role requires the ability to thrive in a dynamic, ever-changing environment and a passion for solving complex, ambiguous problems. The candidate should be able to gather business requirements, see beyond short-term impact and prioritize the solutions which will secure long-term success. Act as an influence across all levels and functional teams, managing information flow, understanding priorities, resolving conflicts, escalating when needed and maintaining good relationships.
Key job responsibilities
Strategic Planning: Partners with the Global process owners, Business & Partner teams, Site leaders, Operation managers, and Support teams for defining program requirements and drives team(s)/partners to meet goals. Contributes to the development and implementation of strategic plans by providing valuable insights and recommendations based on understanding of stakeholder needs and interests. Responsible for creating and managing roadmaps for the program, making appropriate tradeoffs to optimize business outcomes and customer experience, and clearly communicating goals, roles, responsibilities, and desired outcomes to internal cross-functional teams. Accelerates progress by driving timely decisions and influence across partner teams.
Facilitate Communications: Acts as a central point of contact for all communication between different departments, teams, or organizations. Ensures that information is accurately shared and understood by all stakeholders involved.
Coordinate Collaboration: Fosters collaboration between various stakeholders by organizing meetings, conferences, or workshops. Facilitates discussions, brainstorming sessions, or problem-solving meetings to encourage effective teamwork and achieve common goals. Documents and tracks owners for accountability.
Relationship Management: Builds and maintains good relationships with internal and external stakeholders. Develops a deep understanding of their needs, expectations, and concerns. Acts as their advocate and representative to ensure their interests are represented and addressed.
Project Support & Reporting: Provides support to ongoing projects by coordinating activities, tracking progress, and reporting status updates to relevant stakeholders and senior management. Ensures that project-related information is properly documented and should be able to apply a breadth of tools, data sources, and analytical techniques to proactively present insights, report on progress of project deliverables in concise and effective manner.
Information Management: Manages the flow of information between different stakeholders. Keeps all stakeholders informed about relevant updates, changes, or decisions. Ensures that all necessary documentation is properly organized and accessible.
Results & Accountability: Interacts with a broad cross section of the Amazon organization as you clarify ambiguous issues and negotiate effective solutions between partners and business teams. Anticipates bottlenecks and escalate issues when required in order to ensure on-time delivery. Will be responsible for analyzing and identifying specific instances of risk, broader risk trends and points of friction, as well as developing scalable solutions for prevention. Collaborates effectively with business teams and within BRP and cross-functional teams to facilitate highly complex projects; focuses on results and measuring attainment of outcomes and deliver successfully against high organizational standards.
Stay Updated: Stays informed about industry trends, regulations, and best practices. Proactively identifies opportunities for improvement and innovation. Shares relevant knowledge and insights with stakeholders to enhance their understanding and decision-making processes. Have the ability to pulsate the voice of the frontline teams i.e. investigators, new hires and managers/Operations Teams for improving experiences
- 5+ years of program or project management experience
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in driving end to end delivery, and communicating results to senior leadership- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- PMP certificate
- Experience of 3+ years in Risk investigation domain.
- Experience in managing large scale transformation, change management initiatives.
- Good on influencing skills and negotiation skills
- Ability to motivate and focus people resources where there is no direct reporting relationship
- Knowledge of DMAIC (Define, Measure, Analyze, Improve Control) problem solving techniques
- Certified Six Sigma Green/Black Belt
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
