Bilingual Customer Support Associate I

Who you are

You are a customer-focused individual with strong bilingual skills in English and Spanish, ready to assist a diverse customer base. You thrive in a fast-paced environment and take pride in delivering exceptional service. Your problem-solving abilities enable you to handle a steady volume of inbound customer inquiries effectively. You are eager to grow within the customer support career ladder and explore other roles within the organization as you develop your skills.

What you'll do

As a Bilingual Customer Support Associate at Human Interest, you will be the frontline face of the company, providing top-tier support to our customers. You will manage a steady volume of inbound customer inquiries primarily through phone, live chat, and email. Your role will involve leveraging your bilingual skills to assist customers in maximizing our retirement savings platform. You will be responsible for ensuring that customers receive timely and accurate information, helping them navigate their retirement benefits effectively. You will also contribute to the overall customer experience by identifying common issues and providing feedback to improve our services.

What we offer

At Human Interest, we are committed to ensuring that all employees have access to retirement benefits. We offer a supportive work environment where you can grow your career in customer support. You will have opportunities to develop your skills and advance within the organization. Our mission is to make retirement savings accessible for everyone, and you will play a crucial role in achieving this goal. We value our employees and provide a culture that encourages collaboration and professional development.