Technical Support Engineering IC3

Who you are

You have a strong passion for delivering customer success and are eager to help customers resolve their technical issues effectively. Your problem-solving skills are well-honed, allowing you to tackle complex challenges with confidence. You thrive in collaborative environments, working closely with teams to ensure a seamless support experience for customers. Your technical proficiency is continually developing, and you are excited about the opportunity to grow your career within Microsoft. You understand the importance of leveraging AI technology to enhance customer support and are committed to helping customers achieve more from their Microsoft investments.

Desirable

Experience in a technical support role or a background in IT would be beneficial. Familiarity with Microsoft products and services is a plus, as it will help you provide better assistance to customers. A proactive approach to learning and adapting to new technologies will set you apart in this role.

What you'll do

As a Technical Support Engineer at Microsoft, you will own and troubleshoot customer technical issues, ensuring that they receive timely and effective solutions. You will collaborate with cross-functional teams to drive alignment and execution, consistently exceeding customer expectations. Your role will involve leveraging Microsoft’s AI technology to enhance the support experience, helping customers resolve their issues quickly and securely. You will also contribute to the development of best practices and processes that improve the overall customer support experience. Your work will play a crucial role in building trust and confidence with customers, empowering them to maximize their use of Microsoft products and services.

What we offer

At Microsoft, you will be part of a diverse and inclusive culture that values your contributions. You will have access to various resources and opportunities for professional development, allowing you to accelerate your career growth. The company is committed to fostering an environment where you can thrive and make a meaningful impact on customers' experiences. You will be supported by a team that encourages collaboration and innovation, ensuring that you have the tools and support needed to succeed in your role. Microsoft offers competitive compensation and benefits, reflecting the value placed on your skills and contributions.