The community marketplace for unique travel stays
Airbnb, headquartered in Showplace Square, San Francisco, CA, has transformed the hospitality industry with its platform that connects over 4 million hosts to travelers. Since its inception, Airbnb has facilitated over a billion bookings, disrupting traditional accommodation models by allowing indiv...
Airbnb offers generous parental and family leave, paid volunteer time, and an annual travel and experiences credit. Employees enjoy health food and sn...
Airbnb's culture emphasizes community and belonging, reflecting its mission to create a world where anyone can belong anywhere. The company values fle...
Airbnb • Gurugram , India
Airbnb is seeking a Claims Lead to manage a team of specialists in the Liability Claims department. You'll drive efficiency and quality while collaborating with cross-functional teams. This role requires strong leadership and operational skills.
You have a proven track record in managing teams and driving operational excellence — your experience includes coaching and developing specialists to achieve strategic goals. You understand the importance of collaboration across departments, working closely with Legal, Communications, and Public Policy to enhance service quality. You are adept at setting measurable results and connecting functional strategies to day-to-day operations. Your leadership style fosters a supportive environment where team members can thrive and contribute to the overall success of the organization. You are committed to building a loyal travel community through exceptional service, aligning with Airbnb's mission to provide unmatched products and services.
As the Claims Lead, you will oversee the performance of your team, ensuring that they meet the objectives set by the Global Service Manager. You will be responsible for managing the day-to-day operations of the Liability Claims department, focusing on efficiency and quality. Your role will involve developing training programs to enhance the skills of your team members, ensuring they are equipped to handle claims effectively. You will collaborate with cross-functional teams to inform policies and programs that improve the overall performance of the department. Your leadership will be crucial in connecting the functional strategy to meaningful goals for your team, driving measurable results in their daily work. You will also play a key role in communicating with stakeholders to ensure alignment on objectives and strategies.
Airbnb offers a competitive salary range of ₹1,190,000—₹1,696,000 INR annually, inclusive of allowances. This role may also be eligible for bonuses or incentives, equity programs, and benefits, including Employee Travel Credits. You will be part of a dynamic team dedicated to enhancing the Airbnb community experience, with opportunities for professional growth and development. Join us in shaping the future of travel and hospitality, where your contributions will make a significant impact on our global operations.
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