Customer Success Manager VI

Who you are

You have a proven track record in customer success management, ideally with experience in technology or IoT sectors. Your ability to build strong relationships with clients is paramount, as you will be the primary point of contact for Samsara's most complex customers. You understand the nuances of customer operations and can effectively advise on leveraging technology to meet their unique challenges. You are skilled at driving executive alignment and influencing long-term customer roadmaps, ensuring that clients see the value in their partnership with Samsara. Your strategic mindset allows you to identify opportunities for transformation and guide customers through multi-year initiatives that enhance their operations.

Desirable

Experience in industries such as agriculture, construction, or transportation would be beneficial, as it will help you relate to the challenges faced by our clients. Familiarity with IoT technologies and data analytics will enable you to provide deeper insights and recommendations. You are comfortable working in a fast-paced environment and can adapt to changing customer needs while maintaining a focus on long-term goals.

What you'll do

In this role, you will act as a transformation partner for Samsara's largest customers, helping them navigate their operational challenges and maximize the value of our solutions. You will work closely with clients to understand their unique needs and develop tailored strategies that drive efficiency and sustainability. Your responsibilities will include conducting regular check-ins with customers, analyzing their usage of Samsara's products, and providing actionable insights to enhance their experience. You will collaborate with internal teams to ensure that customer feedback is incorporated into product development and service enhancements. Additionally, you will lead initiatives that promote customer engagement and satisfaction, ensuring that clients feel supported throughout their journey with Samsara.

What we offer

Samsara offers a dynamic work environment where you can make a significant impact on the future of physical operations. As a Senior Customer Success Manager, you will have the autonomy to drive initiatives that shape customer experiences and outcomes. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to improve the safety, efficiency, and sustainability of operations across various industries, and be part of a team that is at the forefront of digital transformation.