Empowering businesses through Google Cloud solutions
66degrees, headquartered in Chicago, Illinois, is a Google Cloud Premier Partner specializing in cloud solutions that enhance security, infrastructure, application development, and team collaboration. With a focus on helping businesses leverage Google Cloud technologies, 66degrees serves a diverse c...
66degrees offers competitive salaries, equity options, generous PTO, and a flexible remote work policy to support work-life balance....
66degrees fosters a culture of innovation and collaboration, emphasizing the importance of leveraging cloud technology to drive business transformatio...
66degrees • Pune, Bengaluru
66degrees is seeking an IT Service Desk L2 Engineer to provide technical support and resolve IT issues. You'll work in a collaborative environment focused on AI transformation and cloud solutions. This role requires experience in IT support and problem-solving skills.
You have a solid background in IT support, ideally with experience in a service desk environment. You understand the importance of providing excellent customer service and have a knack for troubleshooting technical issues efficiently. You are comfortable working with various IT systems and tools, and you possess strong communication skills to assist users effectively. You thrive in a collaborative environment and are eager to contribute to a team that values innovation and growth.
Experience with cloud technologies and AI solutions is a plus. Familiarity with ticketing systems and remote support tools will help you excel in this role. You are proactive in learning new technologies and methodologies to enhance your skill set and improve service delivery.
As an IT Service Desk L2 Engineer, you will be responsible for providing second-level support to users experiencing technical issues. You will troubleshoot and resolve incidents related to hardware, software, and network connectivity. Your role will involve documenting issues and solutions in the ticketing system, ensuring that all interactions are logged accurately. You will collaborate with other IT team members to escalate complex issues and contribute to ongoing improvement initiatives.
You will also assist in the onboarding of new employees by setting up their IT equipment and providing necessary training on company systems. Your expertise will help ensure that all users have the tools they need to perform their jobs effectively. You will participate in regular team meetings to discuss challenges and share knowledge, fostering a culture of continuous improvement within the IT department.
At 66degrees, we offer a dynamic work environment where you can grow your career in IT support. You will have the opportunity to work with cutting-edge technologies and be part of a team that is dedicated to transforming businesses through AI and cloud solutions. We value our employees and provide opportunities for professional development and training. Join us and be part of a company that is committed to innovation and excellence in the IT field.
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