Software Engineer, Backend (AI Agent)

Who you are

You have a solid background in backend engineering, with experience in building scalable systems that handle high-volume interactions. Your expertise in Java and Python allows you to develop robust applications that meet the demands of modern AI solutions. You understand the intricacies of REST APIs and have worked with Docker and Kubernetes to manage containerized applications effectively. Your familiarity with cloud platforms, particularly AWS, enables you to design and implement cost-effective and secure server architectures. You are also knowledgeable in database management, with experience in PostgreSQL and Elasticsearch, ensuring data is stored and retrieved efficiently. You have a keen interest in machine learning and AI technologies, particularly in applying them to real-world problems. You thrive in collaborative environments and are eager to contribute to innovative projects that push the boundaries of technology.

Desirable

Experience with GraphQL is a plus, as it allows for more efficient data retrieval in your applications. Familiarity with large language models (LLMs) and AI agent systems will help you understand the context of the projects you'll be working on. You are proactive in keeping up with the latest trends in AI and backend development, always looking for ways to improve your skills and the solutions you create.

What you'll do

As a Backend Engineer on the AI Agent team at Cresta, you will be responsible for designing and maintaining the server architecture that supports our AI solutions. You will work closely with cross-functional teams to ensure that the AI Agents are backed by reliable and scalable server solutions. Your role will involve hands-on development, where you will implement features that enhance the capabilities of our AI Agents. You will also be tasked with optimizing existing systems to improve performance and reduce costs. Collaboration with data scientists and AI researchers will be essential as you translate research into practical applications. You will participate in code reviews and contribute to the overall quality of the codebase, ensuring best practices are followed. Additionally, you will monitor system performance and troubleshoot any issues that arise, ensuring that our solutions remain robust and efficient.

What we offer

At Cresta, you will be part of a mission-driven team that is revolutionizing the contact center industry through AI. We offer a flexible remote work environment, allowing you to balance your professional and personal life effectively. You will have the opportunity to work on cutting-edge projects that have a real impact on how businesses interact with their customers. Our culture encourages innovation and collaboration, providing you with the resources and support you need to grow in your career. We believe in empowering our employees and fostering a diverse and inclusive workplace where everyone can thrive. Join us in shaping the future of work with AI and be part of a team that values your contributions and ideas.