Senior Account Management Specialist (SMB)

Who you are

You have over 7 years of experience in sales, business development, or account management — you've consistently exceeded sales or growth targets and understand the nuances of building strong relationships with clients. Your communication and presentation skills in Japanese are exceptional, allowing you to engage effectively with merchants and stakeholders alike.

You possess a data-driven mindset with strong analytical skills — you are comfortable analyzing merchant performance data to develop tailored growth strategies that address their unique challenges. Working in a fast-paced and ambiguous environment excites you, as you thrive on the opportunity to innovate and drive results.

Fluency in English is a plus, enabling you to collaborate with international teams and stakeholders. Familiarity with Salesforce, Tableau, SQL, or other BI/CRM tools enhances your ability to manage accounts effectively and derive insights from data.

What you'll do

In this role, you will build and manage relationships with merchants to drive business growth — your focus will be on understanding their needs and ensuring high levels of satisfaction. You will analyze merchant performance data to identify trends and develop tailored growth strategies that align with their business goals.

You will identify and resolve merchants' pain points through high-impact projects, collaborating closely with cross-functional teams to ensure alignment and success. Your ability to communicate effectively will be crucial as you present insights and strategies to both merchants and internal stakeholders.

As you build long-term relationships with merchants, you will ensure that their experience with Coupang is exceptional, fostering loyalty and driving repeat business. Your role will involve regular check-ins and performance reviews to assess satisfaction and identify opportunities for further growth.

What we offer

Coupang provides a dynamic work environment where innovation is encouraged, and employees are empowered to take initiative. You will have the opportunity to work with a team that is committed to transforming the food delivery industry in Japan, making a significant impact on the market.

We offer competitive compensation and benefits, along with opportunities for professional development and growth within the company. Join us at Coupang and be part of a mission to deliver a 'wow experience' to customers while pioneering new markets.