AWS Order-to-Cash (O2C) supports global customers by helping them understand our order-to-cash cycle, and ensuring their experience with AWS meets their business needs. We help with complex account and billing related inquiries, and interface with AWS teams to provide the perspective of the Voice of the Customer.
As an AWS O2C Manager, you will support the government and nonprofit communities’ customers to identify and resolve billing issues, Collect on past due balances, post cash and report on your team's performance on a daily, weekly and monthly basis.
A successful individual will be very self-motivated—someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-group working relationships and demonstrate exceptional organizational skills and attention to detail.
By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.
Key job responsibilities
- Understanding the AWS billing processes to provide guidance to customers, identifying defects and driving resolutions upstream of AR
- Managing a portfolio of customer receivables and working to maximize AWS cash flow by solving customer payment issues
- Preparing insightful and actionable reports for the receivables management team
- Full cycle of accounts receivable past due balances, including: research, analysis and reconciliation
- Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
- Managing internal and external Accounts receivable inquiries.
- Maintaining customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
- Directly interacting with a wide variety of public sector accounts and building strong relationships and understanding the procure-to-pay cycles of our customers.
- Understanding the AWS billing processes to provide guidance to customers, identifying defects and driving resolutions upstream of AR.
- Developing policies, procedures and processes with internal support teams, then implementing and enforcing globally (continuous improvement cycle).
In addition, your responsibilities will include, but will not be limited to, the following:
- Performing deep dive analysis for AWS customer contacts to gather lessons learned, and then uses that information to create or improve policies, procedures, and best practice reference materials.
- Working with customer support peers around the globe to ensure a consistent and high-quality level of support.
- Acting as the Voice of the Customer for our AWS top tier customers and Sales Teams, reporting and acting on observed areas for improvement.
- Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
- Understand the end to end O2C cycle and help the team meet or exceed the collections & cash applications monthly goal
- Create and update the standard operating procedures needed for successfully running the business
- Own the metric and report on metric performance, produce root cause analysis and establish tenets to improve month over month performance
- Strive to be Earth’s Best Employer, be responsible for providing a great learning experience for our team members
- Work with the internal stake holders to implement controls and compliance processes that are best in class
- Bachelor's degree
- 5+ years of tax, finance or a related analytical field experience
- 3+ years of advanced proficiency in Excel (pivots, lookups, etc.) experience
- US Citizenship- MBA, or CPA
- Experience working with large-scale data mining and reporting tools (i.e. SQL, MSAccess, Essbase or Cognos) and providing recommendations based on results of ad hoc analyses to management for strategic decision-making
- 5+ years of work with U.S. Federal customers experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $125,200/year in our lowest geographic market up to $207,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
