At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven individuals. If you would like to help us build the place to find and buy anything online, this is your chance to make history.
We are looking for a talented and committed Workforce Staffing (WFS) Manager primarily responsible for leading country wide staffing/high volume hiring events for our Customer Fulfillment teams. The WFS Manager for Australia will be responsible for ensuring that our candidates and stakeholders experience the highest level of Customer Obsession. In this high volume hiring space, you will manage the delivery of Associate labor through direct sourcing channels, vendor suppliers, daily vendor management and engagement initiatives. Further, this role requires owning the tactical development and delivery of community engagement plans, supporting labor demand planning with Finance and Supply Chain Teams for multiple sites across the node.
The role demands strong analytical and deep dive skills and requires looking around corners to drive key metrics related to: vendor engagement, Peak planning, cost of hiring, compliance and driving a scalable lights out WFS workflow. Owing process improvements initiatives including working with Product / Program Management teams on tech enablement and automation is also required. Lastly, this role will required leading a small team (1-3 staffing leads) to drive country wide WFS events.
The successful candidate must be able to manage a complex high-volume recruitment process to meet all customer SLAs. They will thrive in an innovative, fast-paced environment, can roll up their sleeves, work hard, have fun, and get the job done. They have a demonstrated ability to prioritize their time, demonstrate push back and a sense of urgency, and understand the value of providing amazing customer service to the client and candidate.
Key job responsibilities
· Partners with business operations and finance regional leaders to align labor strategy, plans and mitigate risk due to labor fulfillment with weekly Labor Assumption and Labor Planning meetings
· Determines the hiring strategy with the country, considering local market conditions and cost per hire.
· Use multiple channels in sourcing and keep current on recruiting sourcing trends (relevant to high-volume hiring) both in sourcing directly and via third party suppliers
· Interpret sourcing data to suggest viability of sourcing strategy and improvements needed.
· Management of all KPIs and relevant data and reports
· Audits and evaluates rate cards by role / skill to ensure parity and consistently
· Challenges commercial contract terms and partners with Procurement / Legal to redraft contracts as required
· Monitor labor market health and provide advanced insights into changes that will affect the business
· Act as an subject matter expert for the Business, Legal, Due Diligence processes & policies
· Examine and establish the causes of adverse trends in metrics, conduct root cause analysis and provide solutions. · Vendor management of labor suppliers and associated KPIs, delivery of standard work and forecasting
· Partners with WFS leadership to support community groups to leverage grassroots sourcing channels to develop talent communities to fill positions
Must be able to travel as needed to conduct events in various locations within your assigned geographical area (local travel up to 25%).- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
- Knowledge of Microsoft Office products and applications- Experience in conducting investigative work, including claimant, witness, and target employee interviews, investigative data analysis, and production of investigative documentation
- Experience developing policies and supporting documentation
- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
