Apps are changing the world and enriching people’s lives, driven by developers dedicated to creating extraordinary experiences that delight customers. Apple’s Worldwide Developer Relations team (WWDR) provides the services, resources and guidance that empowers the world’s most dynamic developer community to push the boundaries of innovation and bring the next big app ideas to Apple’s platforms for customers worldwide. WWDR also offers programs to help developers connect with experts, learn about the latest Apple tools and technologies, and adopt best practices to supercharge app development.
The App Store connects developers with hundreds of millions of customers around the world, transforming how people discover apps and games. The App Review team plays a critical role in making the App Store a safe and trusted place to discover apps by reviewing submissions and supporting developers across all Apple platforms.
We are currently seeking a Senior Manager to lead our App Review team.
Description
We are seeking an experienced operational leader who combines people leadership with structured problem solving and systems thinking. In this role, you will oversee a team focused on app review operations, supporting developers, and partnering cross functionally. You will drive engagement, operational excellence, and continuous improvement through curiosity, data informed insight, and a focus on impact. You will collaborate across Apple to evolve how tools and technology, including automation and AI, support quality, scale, and service, while keeping the human experience at the center.
Minimum Qualifications
8 or more years leading large scale operational teams in high volume environments
Experience developing and managing teams
Experience in supporting developers, policy enforcement, developer relations, or trust and safety domains
Preferred Qualifications
Strong analytical skills and a data informed mindset, with the ability to identify trends and guide complex decisions
Proven ability to drive thoughtful change and improve outcomes through collaboration and influence
Experience leading operational teams that work closely with tools, automation, and AI
Exceptional collaboration skills with the ability to build trusted partnerships across global teams
Track record of building high performing, engaged teams with shared ownership and strong execution
Familiarity with the App Store ecosystem is preferred
Bachelor’s degree in Business, Operations, or a related field, or equivalent experience. Advanced degree is a plus
Responsibilities
Lead an operational team responsible for app review, supporting developers, and collaborating with developer relations partners
Foster a culture of curiosity, thoughtful improvement, and operational excellence that evolves with business needs
Use data and insight to monitor performance, surface trends, and shape solutions that deliver measurable impact
Partner cross functionally to refine tooling, automation, and AI usage within review operations
Ensure operational processes support a safe, trusted, and high quality App Store experience
Stay close to the work and the team by participating in operations to model expectations, support decisions, and elevate the developer experience
Be a visible and present leader, engaging directly with team members, listening actively, and responding in real time to support the work and the people doing it
Develop team members through coaching, feedback, and mentorship, supporting growth, learning, and performance goals
Champion inclusive leadership and create a team culture where everyone feels valued, empowered, and accountable
Eeo Content
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.
