Revolutionizing travel management with AI and cloud technology
Navan, headquartered in Palo Alto, CA, is a travel management company that leverages AI and cloud technology to streamline travel and expense processes for businesses. Founded in 2015, Navan has raised $1.2 billion in funding across multiple rounds, including a Series G, and serves notable clients l...
Navan offers flexible vacation policies, comprehensive healthcare, commuter benefits, and a 401k retirement plan. Employees enjoy parental leave, heal...
Navan fosters a unique culture by focusing on AI-driven solutions and 24-hour customer support, setting it apart from competitors. The company emphasi...
Navan • Austin, TX
Navan is seeking a Lead Cloud Engineer to architect their global customer experience ecosystem using Genesys Cloud. You'll bridge business requirements with technical solutions, focusing on deep integrations and data-driven experiences. This role requires expertise in API configurations and Agile methodologies.
You have extensive experience in cloud architecture, particularly with Genesys Cloud, and a proven track record of designing complex customer experience solutions. Your ability to translate intricate business requirements into technical realities sets you apart, allowing you to create deep integrations that enhance user experiences. You thrive in collaborative environments, working closely with business stakeholders and technical teams to ensure alignment and success. Your experience in API configurations and architectural flows enables you to lead discussions with both technical and non-technical audiences effectively. You are comfortable working in an Agile/Scrum environment, adept at managing technical debt while delivering new features rapidly. A Genesys Cloud Certified Professional (GCP) certification is highly preferred, showcasing your commitment to excellence in this field.
In this role, you will take ownership of the design and architecture of Navan's global customer experience ecosystem, ensuring that our Genesys Cloud CX deployment meets the highest standards. You will act as the technical authority, guiding the team in implementing innovative solutions that redefine business travel. Your responsibilities will include collaborating with business leaders to understand their needs and translating those into actionable technical strategies. You will lead the design of integrations that allow for personalized, data-driven experiences for travelers worldwide. Your role will also involve mentoring team members, fostering a culture of continuous improvement, and driving architectural decisions based on data analytics. You will be instrumental in shaping the future of Navan's technology landscape, ensuring that we remain at the forefront of the travel management industry.
At Navan, you will be part of a forward-thinking team that values creativity and collaboration. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will work in a supportive environment that encourages innovation and challenges the status quo. Join us in revolutionizing business travel and making a significant impact on our customers' experiences.
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