The productivity platform that connects your team
Asana is a productivity software company headquartered in Yerba Buena, San Francisco, CA, that provides a web and mobile application designed to help teams organize, track, and manage their work. With over 100,000 customers including Uber and Air France, Asana went public in 2020 and has raised $414...
Asana offers comprehensive health benefits, including mental health programs and coaching, an in-house culinary program, and supportive parental leave...
Asana fosters a culture centered around collaboration and efficiency, empowering teams to transcend traditional email coordination. With a strong emph...
Asana • Tokyo
Asana is hiring a Technical Account Manager to serve as a strategic technical advisor for enterprise customers. You'll partner with stakeholders to drive technical enablement and ensure sustained adoption of Asana's capabilities. This role requires strong technical aptitude and exceptional customer empathy.
You have a strong background in technical account management or a related field, with experience in managing enterprise-level customer relationships. You excel at understanding customer needs and translating them into actionable strategies that drive success. Your technical aptitude allows you to effectively communicate complex concepts to both technical and non-technical stakeholders. You are empathetic and genuinely care about customer success, always striving to ensure that clients achieve their goals with Asana. You thrive in a collaborative environment and enjoy working cross-functionally to amplify customer voices within the organization. You are adaptable and comfortable navigating the challenges that come with managing multiple enterprise accounts.
In this role, you will own the post-sales technical success of enterprise and strategic customers, serving as their primary technical advisor. You will partner deeply with customer stakeholders to drive technical enablement and ensure sustained adoption of Asana's capabilities. You will educate customers about best practices and help them navigate feature requests and bug reports. Your role will involve amplifying customer feedback to influence product development and improve the overall customer experience. You will work closely with internal teams to ensure that customer needs are met and that they receive the highest level of support. You will also measure your success by the success of your customers, using metrics to track their progress and satisfaction.
Asana provides a supportive and inclusive work environment where you can thrive. You will have the opportunity to work in a hybrid model, allowing for flexibility between in-office and remote work. Asana values its employees and invests in their professional growth, offering resources and training to help you succeed in your role. You will be part of a team that is dedicated to building technology that drives positive change in the world, and you will have the chance to make a meaningful impact on customer success.
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