Lead the enterprise-wide adoption of Sherlock, Amazon's AI-powered defect intelligence platform that analyzes billions of customer interactions to protect and enhance the shopping experience. As the Senior Program Manager for Sherlock's Go-to-Market strategy, you'll spearhead the platform's adoption across Amazon's ecosystem, transforming how teams identify and resolve customer friction points. This high-visibility role interfaces with senior stakeholders across product, technology, and program teams, driving Sherlock's mission to become Amazon's definitive defect detection solution.
In this role, you'll shape Amazon's ability to achieve shopping mission completion by driving the adoption of an AI platform that processes massive-scale customer journey data. Your success will transform how Amazon detects and resolves customer friction points, while building and owning strategic relationships with key stakeholders across the global organization. This position represents a unique opportunity to lead Amazon's evolution in defect detection, positioning Sherlock as the intelligence backbone that safeguards customer experience across all Amazon stores.
Key job responsibilities
1) Own the end-to-end adoption strategy for Sherlock, orchestrating its evolution from current state to becoming the de-facto defect intelligence platform across Amazon
2) Design and execute a comprehensive GTM roadmap that drives systematic adoption across Amazon's diverse product and program teams
3) Partner with stakeholders to identify high-impact use cases, gather requirements, and develop tailored onboarding plans that maximize platform value
4) Lead cross-functional collaboration between Sherlock's platform, technology, and science teams to remove adoption barriers and maintain deployment momentum
5) Build and maintain an influence network across Amazon's tech and business leadership, showcasing Sherlock's impact on customer experience improvement
6) Define and track success metrics that demonstrate Sherlock's effectiveness in identifying customer friction points and quantifying business impact
7) Orchestrate regular business reviews and strategic presentations to senior leadership, highlighting adoption progress and platform impact- 7+ years of working cross functionally with tech and non-tech teams experience
- 7+ years of program or project management experience
- 7+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements- 4+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
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