Global Logistics Origin Ops is a team of highly experienced logistics professionals. Our team is responsible for field operation and managing logistics service providers (LSP, ocean carriers, origin service providers, etc.) at origin including FBA shipment and retail shipment, effectively handling exceptional. We are seeking a highly motivated talent with strong operations and logistics experience to join us.
Key job responsibilities
As an Operations Specialist, you will be responsible for managing retail booking processing and logistic service provider management at origin including:
1. Handling assigned daily tasks according to process map and SOP, manage and handle exceptions in daily work. Use knowledge and skills to meet assigned goals and SLA.
2. Set up mechanism to manage logistic service provider’s performance, by optimizing existing metrics, perform root cause call out/analysis and own specific actions to fix problems.
3. Collaborating with origin LSP/carrier to solve issues/requests to secure selling partners' experience.
4. Handling problems with minimal visible risks or roadblocks, troubleshooting problem with no existing procedure or SOP with LSP/carrier; evaluating compliance risks and escalates roadblocks.
5. Working on standardization and Kaizen among carriers to improve logistics efficiency and service quality.
6. Acting as the team process expert to co-work with internal/external stakeholders on process improvement.
7. Taking additional duties assigned by leadership as business related services and operation scope continue to expand.
8. Support new initiatives and new program to drive operational excellence in terms of speed and cost, service quality.
About the team
Retail Origin Ops, oversees operations across 120+ global origin ports to 70 destination ports across global marketplace (US, EU, JP, CA, MX, AU, SG, TR, and MENA regions), manages Logistics service providers’ performance (OCM, non-vessel operating common carriers, FCA truckers, Barge providers, LCL service providers, rail and air), also includes prioritization to catch up events such as Prime day, T5 to meet Retail (DI and PB) partners’ business needs.
1. Bachelor’s Degree or above is needed.
2. 5+ years working experiences in industry Logistics of ocean carrier, freight forwarding, focusing on Customer Service, Operations. Have Trade Lane knowledge of CN-NA/EU.
3. Good influential skills to effectively communicate, negotiate, and manage business partners and teams, e.g., peers, suppliers, vendors and clients.
4. Strong Analytical skills, effectively information analyzes and interpret capability, efficient problem-solving capability, including reviewing alternatives to determine advantages and associated risks.
5. Must be self-motivated/self-directed, and able to manage multiple work streams simultaneously and flawlessly.
6. Convey a sense of urgency, drive issues to closure, persist despite of obstacles and opposition, be passionate about customer obsession and cost, and be effective when working under pressure.
7. Conversant with written and spoken English.1. Experience in ocean carrier or with rich Trade Lane knowledge of CN-NA/EU.
2. Lean & six sigma mindset and knowledge.
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