Senior Customer Success Manager

Who you are

You have a proven track record in customer success management, ideally with 5+ years of experience in driving product adoption and retention. You excel at building deep customer relationships and understand the importance of delivering high business value to clients. Your ability to mentor and guide team members is a key strength, as you believe in fostering a collaborative environment where everyone can thrive. You are results-oriented and have a take-charge attitude that aligns with ZoomInfo's culture of accountability and innovation.

Desirable

Experience with customer success technology and AI initiatives is a plus, as you will be expected to lead these efforts within the team. Familiarity with strategic account planning and execution will help you succeed in this role, as will your ability to analyze customer feedback and drive improvements based on insights.

What you'll do

As a Senior Customer Success Manager at ZoomInfo, you will be responsible for all aspects of strategic account partnerships. You will develop and execute strategic account plans that align with customer goals and drive overall satisfaction. Your role will involve delivering business reviews and ensuring that customers derive maximum value from ZoomInfo's offerings. You will also mentor junior team members, sharing best practices and fostering a culture of continuous improvement within the Customer Success team.

You will collaborate closely with cross-functional teams, including RevOps, to implement customer success technology and AI initiatives. Your leadership will be crucial in prioritizing these projects and ensuring effective usage across the team. You will be the voice of the customer within the organization, advocating for their needs and helping to shape product development based on customer feedback.

What we offer

At ZoomInfo, you will be part of a fast-paced and innovative environment where your contributions are valued. We offer competitive compensation and opportunities for professional growth. You will work alongside a team of dedicated professionals who are committed to excellence and customer satisfaction. Join us and make a significant impact on the success of our customers and the growth of ZoomInfo.