Customer First Advocate

Who you are

You are a positive and adaptable individual who thrives in a customer-focused environment. With a strong willingness to learn and grow within the company, you possess excellent verbal communication skills that enable you to assist customers effectively over the phone. You understand the importance of providing courteous and efficient support, ensuring that customer inquiries are resolved promptly. Flexibility is key, as you are open to working varying schedules, including Saturdays, to meet the needs of both customers and the team.

What you'll do

As a Customer First Advocate at GoodLeap, your primary responsibility will be to assist customers over the phone by answering questions, resolving issues, and providing support. You will engage with customers to understand their needs and ensure they have a positive experience with our technology and services. Your role will involve navigating customer inquiries with empathy and professionalism, ensuring that each interaction reflects GoodLeap's commitment to customer satisfaction. You will also collaborate with team members to share insights and improve the overall customer experience, contributing to a culture of continuous improvement within the organization.

What we offer

GoodLeap offers a dynamic work environment where you can develop your skills and grow your career. You will be part of a team that is dedicated to delivering best-in-class financing and software products for sustainable solutions. The company values its employees and encourages a culture of learning and development. You will have the opportunity to make a meaningful impact by supporting customers in their journey towards adopting sustainable solutions. Join us in our mission to change lives through technology and customer service excellence.