Amazon is seeking a Senior Program Manager to lead global execution and operational scale of the Value Added Services (VAS) program, supporting the success of Amazon’s Delivery Service Partner (DSP) network. In this high-impact role, you will own the strategy, execution, and continuous improvement of products that enhance DSP branding and operational efficiency across more than 4,000 entrepreneur-led businesses in 20+ countries.
You will define the global program strategy for key VAS offerings—such as uniforms and business efficiency tools—and drive their scalable execution across regions. Your work will enhance brand consistency, streamline DSP day-to-day operations, and reduce cognitive load for DSPs. From launching new tools and creating adoption mechanisms to managing vendor relationships and compliance frameworks, you’ll lead the full program lifecycle.
You’ll partner closely with Product, Tech, Ops, and Policy teams to ensure VAS products are aligned with global standards and meet the evolving needs of DSPs. You’ll also lead change management, performance tracking, and stakeholder communications to ensure successful regional execution.
The ideal candidate is a strong operator and builder with a proven track record in global program delivery, vendor management, and operational excellence. This role requires a strategic mindset, excellent cross-functional leadership, and a passion for enabling small business success at scale. Our organization is based in the US, but we support DSP product development and operations globally. Domestic and international travel is required 10-20% of the time.
Key job responsibilities
• Lead the planning and execution of branding initiatives, aligning stakeholders, defining program requirements, and managing end-to-end implementation.
• Partner with cross-functional Tech and Product teams to launch and scale VAS tools that reduce DSP operational complexity and improve efficiency.
• Drive adoption and change management for new programs through SOP development, stakeholder communication, and training.
• Monitor program health through KPI tracking and reporting; escalate risks and resolve blockers to ensure timely delivery.
• Lead cross-functional initiatives across geos, aligning strategy, execution, and continuous improvement efforts.
• Identify, assess, and mitigate risks, resolve critical issues, manage escalations, and propose corrective actions to keep initiatives on track.
• Build and maintain relationships with cross-functional teams to integrate and deploy new VAS initiatives, ensuring seamless execution and process excellence.
• Create and distribute comprehensive program/process launch announcements for internal and external stakeholders, including program details, FAQs, and resource guides.- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience working cross functionally with tech and non-tech teams
- Experience defining program requirements and using data and metrics to determine improvements- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- 2+ years of communicating with and presenting to executive and senior audiences experience
- Experience in last mile operations
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
