Empowering a secure and fast Internet for all
Cloudflare, Inc. is a leading web infrastructure and security company based in San Francisco, California. With over 3 million customers, including major brands like Shopify, Discord, and Udemy, Cloudflare offers a suite of services such as content delivery network (CDN), DDoS mitigation, and Interne...
Cloudflare offers competitive salaries, equity options, unlimited PTO, and a flexible remote work policy. Employees also benefit from a learning and d...
Cloudflare fosters a culture of transparency and innovation, encouraging employees to take ownership of their projects. The company values diversity a...
Cloudflare • Hybrid
Cloudflare is seeking a Renewals Account Manager to partner with the Sales team and ensure customer success with contract terms. This role requires strong communication skills and a commitment to customer satisfaction.
You have a background in account management or sales, ideally within the technology sector, and understand the importance of customer relationships. You are a strong communicator who can articulate complex concepts clearly and effectively, ensuring that customers feel supported and valued. You thrive in a collaborative environment and enjoy working with cross-functional teams to drive customer success. You are adaptable and open to learning new skills, demonstrating a commitment to personal and professional growth. You appreciate the value of diversity and inclusion in the workplace and are eager to contribute to a positive team culture.
As a Renewals Account Manager at Cloudflare, you will be responsible for managing customer renewals and ensuring that clients are satisfied with their service. You will work closely with the Sales team to understand customer needs and contract terms, proactively addressing any issues that may arise. Your role will involve analyzing customer usage and engagement to identify opportunities for upselling and cross-selling additional services. You will also collaborate with other departments to ensure a seamless customer experience, from onboarding through to renewal. You will track renewal metrics and report on your progress, using data to inform your strategies and improve customer retention rates. Building strong relationships with customers will be key to your success, as you will be their primary point of contact for any inquiries or concerns.
Cloudflare offers a dynamic work environment where you can grow your career while making a meaningful impact on the Internet. You will have access to professional development opportunities and resources to help you succeed in your role. The company values work-life balance and provides flexible working arrangements, including hybrid options. You will be part of a diverse and inclusive team that encourages collaboration and innovation. Competitive compensation and benefits packages are also part of what makes Cloudflare a great place to work.
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