Technical Support Engineer

Who you are

You are a motivated individual eager to start your career in technical support, with a strong interest in helping customers navigate software solutions. You possess excellent communication skills and a knack for problem-solving, allowing you to effectively assist users in resolving technical issues. You thrive in collaborative environments and are excited about the opportunity to work alongside experienced professionals in the field. You are adaptable and willing to learn, understanding that the construction industry is evolving with technology. You appreciate the importance of customer feedback and are committed to enhancing user experiences with the software.

What you'll do

As a Technical Support Engineer at Miter, you will be the first point of contact for customers seeking assistance with our software. You will troubleshoot issues, provide solutions, and guide users through the software functionalities to ensure they can maximize their use of our products. You will work closely with the engineering team to relay customer feedback and help improve our offerings. Your role will involve documenting support interactions and maintaining a knowledge base to assist both customers and team members. You will also participate in training sessions to stay updated on product features and enhancements, ensuring you can provide the best support possible.

What we offer

Miter offers a hybrid work environment, allowing you to balance in-office collaboration with remote flexibility. You will have the opportunity to grow within a fast-paced, innovative company that is reshaping the construction industry. We provide a supportive culture that values diversity and inclusion, encouraging you to bring your unique perspective to the team. As part of our commitment to your professional development, we offer training and mentorship opportunities to help you advance your skills and career in technical support.