The smart travel booking app for savvy travelers
Hopper is a leading travel booking app headquartered in La Petite-Patrie, Montreal, QC, leveraging big data and machine learning to predict airfare and accommodation prices. With over 1001 employees and $731 million raised in Series G funding, Hopper serves both consumers and businesses through its ...
Hopper offers pre-IPO equity options, unlimited time off, and a competitive severance program of up to 7 months. Employees enjoy 100% healthcare cover...
Hopper embraces a fully-remote work culture, having transitioned to this model in 2020. The company prioritizes a light internal meeting culture, enco...
Hopper • Uruguay - Remote
Hopper is seeking a Technical Account Manager to serve as a technical liaison for strategic partners. You'll engage with Product, Engineering, and Customer Experience teams to ensure reliable support for technical inquiries. This role requires strong communication and organizational skills.
You have a strong background in technical account management, ideally with experience in the travel or technology sectors. You possess excellent communication skills and can effectively engage with partners to understand their technical needs and challenges. Your analytical abilities allow you to diagnose issues and structure comprehensive problem reports, ensuring that escalations are actionable and prioritized correctly. You thrive in a collaborative environment, working closely with cross-functional teams to deliver exceptional support and drive strategic growth initiatives. You are organized and detail-oriented, with a process-improvement mindset that helps optimize workflows and communication frameworks. You are comfortable navigating complex technical landscapes and can translate technical concepts into clear, actionable insights for partners.
Experience in the travel industry or with white-label technology solutions is a plus. Familiarity with project management tools and methodologies will enhance your ability to coordinate effectively across teams. A proactive approach to problem-solving and a passion for customer success will set you apart in this role.
As a Technical Account Manager at Hopper, you will serve as the primary technical point of contact for multiple strategic partners. Your role will involve acting as a connective architect, integrating various teams to ensure that partners receive consistent and reliable support. You will validate incoming technical issues and coordinate with engineering teams to ensure timely resolutions. Your responsibilities will include defining and optimizing global intake and escalation frameworks, which will help streamline communication and improve response times. You will engage with partners to understand their needs and provide insights that drive their strategic growth initiatives. You will also be responsible for maintaining strong relationships with partners, ensuring they feel supported and valued throughout their journey with Hopper.
Hopper offers a dynamic work environment where you can make a significant impact on our partners' success. You will have the opportunity to work remotely, allowing for flexibility in your work-life balance. We value collaboration and encourage you to bring your unique perspective to the team. As we continue to grow, you will have opportunities for professional development and career advancement within the company. Join us in shaping the future of travel technology and be part of a team that is dedicated to delivering exceptional service to our partners.
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