The On The Road (OTR) Manager (France and Spain) is a pivotal role which maximizes OTR operations and Delivery Associates (DA) experience.
Excellent at leveraging operational and stakeholder relationships, they are the custodian of Delivery Service Providers (DSP) and DA experience at station level ensuring the highest standards DA Engagement; creating a ‘win-win’ culture between Operations and the DSPs
Key job responsibilities
Key job responsibilities
- Working with OTR safety and site operations to deliver regional safety metrics
- Lead OTR performance improvement across the region and provide Regional Leadership Team (RLT) weekly visibility, including solutions
- Deliver Regional reports for on-road performance (DSP scorecard / Ops Scorecard) for the region.
- Leading improvement activities in key priority areas for the Region
- Experience: Create sustainable business practices that create a ‘win-win’ culture between Operations and the DSPs
- Working with site operations, Amazon Customer Excellence Systaem (ACES) and Central Operations (CO) ensure routing efficiency and best practice is followed to improve cost to serve.
A day in the life
The OTR manager defines the medium-term strategy, leading and influencing both internal and external stakeholders.
They work closely with site leaders as a trusted OTR SME partner.
They are required to work flexibly and required to travel between multiple sites weekly. The role is field based aligned to an AMXL region which requires a significant level of travel.
About the team
Amazon Extra Large (AMXL) looks after heavy items like furniture and large home appliances. Our team manages the entire service, from supply chain fulfilment to delivery and returns. What sets this service apart from others is the extra level of customer care. Not only do we deliver large items, but we unpack, assemble and install them, and take away old items where needed. With a focus on safety, productivity and innovation, we’re changing the way customers buy and receive large goods for the better.
We have ambitious plans to expand our specialist fulfilment centres and delivery stations across the UK and Europe. While those of us who work in delivery stations will do some night shifts, most of us work during the day. Our team is made up of people across operations, supply chain, business intelligence and programme management, and everyone plays a crucial role in growing this part of the business.
- A degree
- Relevant experience in account management in a fast-paced environment
- Advanced proficiency in verbal and written English and in the local language
- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
- Relevant experience in using data analytics to solve problems such as customer, partner or business performance issues - Experience in logistics, transportation, supply chain or distribution
- Experience of communicating with a wide range of stakeholders, including your peers and leadership
- A bachelor’s, master’s or advanced degree in business management, economics, law, engineering or supply chain and logistics
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