Customer Experience Specialist

Who you are

You have at least 2 years of customer-facing experience and are enthusiastic about delivering happiness to customers. You are self-motivated and enjoy working as part of a team, embodying the spirit of the 'Hauler-Life' at Carvana. Your ability to communicate effectively in English is essential, as you will be interacting with customers directly. You are ready to embrace the challenges of a dynamic work environment and are available to work flexible hours, including weekends.

Desirable

Experience in the automotive industry or a similar customer service role would be a plus, but your passion for customer satisfaction is what truly matters. You are eager to learn and grow within the company, taking advantage of opportunities to increase your hourly compensation based on performance.

What you'll do

As a Customer Experience Specialist at Carvana, you will be responsible for delivering vehicles directly to customers' doors, ensuring a seamless and memorable car delivery experience. You will engage with customers in various ways, from providing exceptional service during vehicle delivery to assisting in the operation of Carvana's unique Vending Machines in select locations. Your role will involve building relationships with customers and representing the Carvana brand positively in the community.

You will also be expected to adapt to a rotating schedule, working 7 days a week with shifts from 11 am to 9 pm. This flexibility is crucial as you will be part of a team that prioritizes customer satisfaction and strives to make the car-buying process enjoyable. Your contributions will help reintroduce happiness into the automotive retail experience, making a significant impact on customer perceptions of Carvana.

What we offer

Carvana provides competitive benefits, including medical, dental, and vision coverage, along with a matching 401k plan. You will also enjoy unique perks such as discounts on vehicles, student loan payment assistance, and benefits for your pets. The base compensation for this role starts at $17 per hour, with opportunities for performance-based increases every three months. Join Carvana and be part of a team that is transforming the car-buying experience while enjoying a supportive and engaging work environment.